Membership Terms

1. Packs & credits

• Group and private packs grant a fixed number of credits for the stated format and validity.
• Private packs may consume more than one credit per session as shown at purchase.
• Credits unlock bookings in the member app/website and are held when you reserve a spot.
• Packs are non-transferable between members unless REAP expressly approves a transfer in writing.

2. Validity & extensions

Each pack shows its validity period at purchase. Unused credits expire at the end of that period unless extended.

Where auto-extend is enabled in studio settings, remaining credits on an expiring lot may receive a limited extension (for example around 15 days) as a courtesy - this is not guaranteed forever and may be changed or withdrawn.

Staff/admin may grant manual credit lots or extensions for operational reasons; those grants are logged and remain subject to these Terms.

3. Booking window & formats

• You can typically book up to 14 days ahead.
• Group classes: up to 5 members · Private: 1:1 · Duration: about 50-55 minutes.
• You must have enough available credits (and an accepted waiver) to confirm a booking, except for eligible trials or comps.

4. Trials

New or eligible members may receive a limited trial (commonly one trial per member). Trial abuse, duplicate accounts, or resale is not allowed. Trial credits follow booking rules unless stated otherwise at claim.

5. Waitlist policy

Join a waitlist when a class is full. Promotion is typically first-come based on waitlist order when a spot frees (including from on-time cancels). Notifications may be sent by push, WhatsApp, SMS, or email. If promoted, standard cancellation rules apply to the new booking.

6. QR check-in policy

Confirmed bookings may include a check-in code/QR for reception. Codes are personal to your booking - do not share them. Staff may also check you in manually. Check-in confirms attendance for studio operations; failure to check in may still be treated as a no-show if you did not attend.

7. Fair use, strikes & locks

Late cancellations and no-shows may generate strikes. Accumulating strikes within the lookback window may reduce how far ahead you can book (soft limit) or temporarily block self-serve booking (hard lock) until staff review. This protects class availability for members who show up.

8. Pricing

Prices are listed in INR on the memberships pages and in the app. We may update pricing for future purchases; packs already purchased keep their credited sessions subject to validity rules.

Payments are processed by Razorpay.

9. Account deletion

To delete your member account, email move@reapfitness.com from your registered email (or use in-app deletion if available). Deletion ends access to remaining credits. Unused credits are not cash-refundable on deletion unless required by law or expressly agreed in writing. We may retain limited records as described in the Privacy Policy.

10. Contact

move@reapfitness.com · +91 98402 98336