Refund & Cancellation Policy

1. Credit-based packs

Memberships and packs grant session credits with a stated validity period. Credits are held when you book and are captured, restored, or forfeited depending on attendance and cancellation timing.

Credits are personal to your account, non-transferable, and have no cash value except where a refund is expressly approved under this policy or required by law.

2. Cancelling a booking

• On-time cancel: cancel at least 12 hours before class start - the held credit is restored to your pack (subject to pack expiry).
• Late cancel: cancel within the free-cancel window - the credit held for that class is forfeited. There is no separate cash late-cancellation fee.
• If the studio cancels a class, affected bookings are cancelled by the studio and credits are restored.

3. No-shows

If you miss a booked class without cancelling under the on-time rules, it is treated as a no-show. The credit held for that booking is forfeited. There is no separate cash no-show fee.

Repeated late cancels or no-shows may trigger soft limits or booking locks under Membership Terms (strike policy), to keep class spots fair for other members.

4. Rescheduling

• Rescheduling is allowed when enabled for your studio and booking status.
• You may move to another open class of the same format (group or private) within 7 days of the original session, subject to availability.
• Monthly reschedule limits may apply (default: up to 2 reschedules per calendar month, unless updated in studio settings).
• Reschedules that fall outside policy are treated under cancellation rules instead.

5. Waitlists

If a class is full, you may join the waitlist where offered. If a spot opens, we may notify you and promote you according to waitlist order and studio settings. Waitlist offers can expire quickly - if you no longer want the spot, cancel promptly so others can take it.

Being on a waitlist does not guarantee a spot.

6. Trials

Eligible members may claim a limited trial (typically one trial per member, as configured). Trial credits follow the same booking and cancellation behaviour unless we state otherwise at claim time. Trials are not redeemable for cash.

7. Refunds on purchases

Because packs are prepaid digital credits for scheduled experiences, purchases are generally non-refundable once payment succeeds, including partly used packs.

We may consider goodwill or exception refunds in limited cases, such as duplicate charges, verified payment errors, or where required by applicable law. Approved refunds are processed to the original payment method via Razorpay where possible and may take several business days depending on your bank.

Unused expired credits are not automatically refundable. Any auto-extension or admin extension of validity is a courtesy feature governed by Membership Terms and studio settings, not a right to cash refund.

8. Failed or pending payments

If a Razorpay payment fails, credits are not granted. If you were charged but credits did not appear, contact us with your payment reference and we will investigate with Razorpay.

9. Contact

Refund or booking questions: move@reapfitness.com · +91 98402 98336.